Frequently Asked Questions
1. Are your items made to order?
Yes, every single one. Nothing is printed until you order it. That means no dusty inventory, and it also means a little patience on your end while your item is made.
2. How do I pick the right size?
Our tees are unisex Comfort Colors 1717 with a relaxed fit. Measurements below are of the flat garment, in inches, and can vary by up to about 1 inch in width and 1.25 inches in length between pieces. For a snug fit, order your usual size, and for a looser, oversized look, size up. We can't accept returns or exchanges for wrong size, so it is worth a quick look.
- S: width 18.25, length 26.6
- M: width 20.25, length 28
- L: width 22, length 29.4
- XL: width 24, length 30.75
- 2XL: width 26, length 31.6
- 3XL: width 27.75, length 32.5
- 4XL: width 29.75, length 33.5
3. How long will my order take?
Most orders ship within 2 to 7 business days of the order date, and average US production time is about 1.4 days. After shipping, US delivery takes about 2 to 5 business days (Standard) or 4 to 8 business days (Economy). Canada is about 2 to 5 business days. Alaska, Hawaii, Puerto Rico and US territories can take an extra 7 to 12 business days. See our Shipping Policy for the full details.
4. Can I return my order?
If your item is damaged or has a manufacturing error, report it with a photo within 30 calendar days of delivery and we will send a free reprint or a refund. You don't need to send the item back. We can't accept returns or exchanges for wrong size, wrong color, or a change of mind. See our Refund Policy for details.
5. Can I cancel or change my order?
Possibly, if you are quick. We can cancel or edit an order until it goes to production, which usually happens within a day. After that, cancellation may not be possible, and address changes can't be guaranteed. Email us as soon as possible at info@115housing.com.
6. Is your artwork made with AI?
Yes. Our artwork was created with AI assistance. We would rather tell you up front than leave you wondering.
7. Can I send an order as a gift?
Absolutely. Enter the recipient's address as the shipping address at checkout, and please double-check it. If an order goes to a wrong or incomplete address, we can't offer a free reprint. Since we can't accept returns or exchanges for wrong size, it helps to confirm the size with your giftee first.
8. How do I contact you?
Email us at info@115housing.com. Please include your order number so we can find your order quickly.
9. Can I get a personalized sign?
Yes, and it's one of our favorite things to make. Personalized signs are made just for your place, so your guests get a welcome that sounds like you. Check the product page for what you can customize and how to add your wording. Because every sign is made to order, please proofread your spelling and details before you check out, since we make it exactly as you submit it. Signs can have different production and delivery times than our tees, so look at the product page for the details. Questions before you order? Email us at info@115housing.com and we'll help you get it just right.
10. What if my order doesn't show up?
If it hasn't arrived 30 calendar days after it shipped (US) or 45 calendar days after it shipped (Canada), contact us within 1 week at info@115housing.com.